End-User Terms and Conditions

1.1 These Terms apply to the public consumer-facing use of the Service, including:
(a) anonymous or unauthenticated use through a website, widget, or app;
(b) optional future account-based features, if and when activated by us; and
(c) optional paid or premium features, if and when offered.

1.2 Some features may be subject to supplemental terms, including account terms, subscription terms, or separate terms for community, sharing, or social/networking features. If a supplemental term conflicts with these Terms, the supplemental term prevails for that feature only.

1.3 If the Service is embedded in or accessed through a third-party website or app, that third party may have its own legal terms and privacy notice for its own site or service. These Terms govern the CCBot layer we operate, except where a separate operator is clearly identified.

2.1 The Service is an AI-enabled assistant. Unless obvious from the context, we will inform you that you are interacting with AI.

2.2 Responses may be generated from approved source materials, language models, retrieval systems, and software logic. Responses may include citations, references, confidence cues, or links where those features are enabled.

2.3 Where the Service generates or substantially transforms text, summaries, titles, labels, or other content for you, that content may be identified as AI-generated or AI-assisted where legally required or where we consider such labelling appropriate.

2.4 You must not remove or falsify AI-origin or synthetic-content labels where those labels are required by law, by these Terms, or by built-in product controls.

3.1 You may use the anonymous, general-information version of the Service only if you are old enough under the laws that apply to you to understand and accept these Terms.

3.2 You must be at least 15 years old in Greece to create an account or provide consent for consent-reliant account features, unless parental authorisation is validly provided where required by law.

3.3 If local law in your country sets a different digital-consent age, that higher or lower mandatory threshold applies to the relevant consent-based feature.

3.4 We may use proportionate age-assurance or parental-authorisation steps for features that require them. We will not require intrusive proof of age unless reasonably necessary for legal compliance or user safety.

4.1 We may allow you to use the Service without creating an account. In anonymous mode, functionality may be limited to session-based querying and basic controls.

4.2 If we later offer authenticated features, they may include saved history, preferences, exports, subscriptions, multi-device continuity, push notifications, or team/shared features.

4.3 Authenticated features may require you to provide accurate registration details, safeguard your credentials, and promptly notify us of unauthorized access.

4.4 We may suspend or disable an account where necessary to protect the Service, comply with law, prevent misuse, or investigate fraud or abuse.

5.1 Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for lawful personal, research, educational, professional, or consumer-information purposes.

5.2 You may view, read, and use outputs generated for you, subject to these Terms, the rights of third parties, and any source restrictions or citation requirements shown in the Service.

You must not use the Service:

• for unlawful, harmful, malicious, deceptive, defamatory, fraudulent, infringing, or discriminatory purposes;
• to generate or distribute illegal content;
• to impersonate another person or pass AI-generated content off as human-authored where disclosure is legally required;
• to create deepfakes, misinformation, harassment, spam, or manipulative content;
• to upload malware, scripts, exploit code, or harmful files;
• to test, probe, reverse engineer, scrape, overload, or disrupt the Service;
• to make employment, education, credit, insurance, law-enforcement, migration, or justice-related decisions without a lawful basis, effective human review, and any sector-specific safeguards required by law;
• to use the Service for solely automated decisions producing legal or similarly significant effects on natural persons;
• in violation of export-control, sanctions, or restricted-end-use laws; or
• to bypass moderation, safety, rate limits, access restrictions, or content filters.

7.1 If you enter prompts, upload files, or otherwise submit content to the Service, you confirm that you have the right to do so and that your submission does not violate law or third-party rights.

7.2 As between you and us, you retain ownership of your submissions. You grant us a limited license to host, process, transmit, cache, analyze, and display them only as necessary to operate, secure, support, improve the Service in a non-training manner, and comply with law.

7.3 Subject to the rights of third parties and your underlying rights in your own submissions, you may use the output generated for you. You remain responsible for checking that use is lawful and suitable for your purpose.

7.4 We do not use your submissions or chat interactions to train our general AI models unless you expressly opt in through a separate, clear, specific, informed choice.

8.1 Our processing of personal data is explained in the Privacy Notice and Cookie & Device Storage Notice that form part of this legal pack.

8.2 The Service may use strictly necessary cookies, local storage, session tokens, or equivalent device-side technologies to provide core functionality such as session continuity, language choice, security, accessibility preferences, and fraud prevention.

8.3 Optional analytics, optional persistent memory, optional push notifications, and any non-essential personalization features will only be enabled on the legal basis stated in the Privacy Notice and, where required, will rely on your consent.

8.4 You may use the in-Service reset controls, cookie controls, app permission settings, or contact routes described in the Privacy Notice to manage or withdraw permissions.

9.1 The default public consumer version of the Service is designed for ephemeral or session-limited use unless a saved-history feature is clearly enabled.

9.2 Where history-saving or multi-device continuity is offered, you will be told before it is activated and you will be given tools to delete or reset your history, subject to limited retention for security, legal compliance, and backup cycles.

9.3 We may retain limited logs and security records after you delete visible chat history where necessary to prevent abuse, investigate incidents, enforce these Terms, or comply with law.

10.1 We may use automated and human review, rate limiting, filters, allow/deny lists, abuse-detection tools, and safety interventions to protect users, rights holders, and the Service.

10.2 We may remove, block, redact, restrict, or refuse content or features where we reasonably believe doing so is necessary to prevent harm, address illegality, enforce these Terms, or comply with law.

10.3 You may report abusive, illegal, unsafe, or rights-infringing use through legal@contentcloud.com. Reports should include enough detail for us to assess the issue.

10.4 If we later launch public posting, community, commenting, messaging, or social/networking features, those features will be governed by a separate community standard and notice-and-action process.

11.1 We aim to provide a stable and secure Service, but we do not guarantee uninterrupted availability.

11.2 We may modify, suspend, or discontinue features where necessary for security, legal compliance, maintenance, innovation, or business reasons.

11.3 If a change materially and adversely affects a paid consumer subscription, we will give advance notice where reasonably possible and explain any relevant consumer remedies.

12.1 Some features may be free; others may require payment, a subscription, or an in-app purchase.

12.2 Paid terms, billing frequency, renewal, cancellation, taxes, and any trial conditions will be shown before purchase.

12.3 If you purchase through Apple App Store or Google Play, billing, refunds, and account-management processes may also be subject to the relevant platform’s rules.

12.4 We do not impose hidden charges. Renewals must be clearly disclosed before purchase.

13.1 If you are a consumer in the EEA and buy a paid digital service from us at a distance, you may have a 14-day right of withdrawal, unless an exception applies.

13.2 If you request that the digital service begin during the withdrawal period, and if the law allows the withdrawal right to be lost once performance begins, we will ask for the legally required express request and acknowledgment before doing so.

13.3 Where the law requires us to provide a model withdrawal form or withdrawal instructions, we will do so in the purchase flow or confirmation email.

14.1 If mandatory consumer law applies, you benefit from any non-waivable legal rights concerning conformity, remedies, and updates for digital content or digital services.

14.2 Nothing in these Terms excludes any legal guarantee or remedy that cannot be excluded by law, including rights that may apply where you provide personal data in exchange for a digital service beyond what is strictly necessary to deliver it.

14.3 Where required by law, we will provide updates necessary to keep a paid or contracted digital service in conformity for the relevant period.

15.1 We or our licensors own the Service, including its software, design, models, branding, interfaces, documentation, and underlying technology.

15.2 These Terms do not transfer any ownership of our intellectual property to you.

15.3 You must not copy, distribute, reverse engineer, frame, or commercially exploit the Service except as expressly allowed by law or by these Terms.

16.1 AI outputs may be incomplete, inaccurate, outdated, or unsuitable for your circumstances.

16.2 The Service is for assistance and information. It does not replace legal advice, medical advice, professional judgment, financial advice, official guidance, or human review.

16.3 You must not rely on the Service alone in situations involving health, safety, legal rights, education, employment, immigration, insurance, lending, or other significant consequences.

17.1 We implement reasonable technical and organizational measures to protect the Service and user data.

17.2 If a personal-data breach affecting you is likely to result in a high risk to your rights and freedoms, we will communicate it to you without undue delay where required by law.

17.3 We may delay or limit detail in an incident notice where legally permitted and necessary to protect investigations, security, or the rights of others.

18.1 You may stop using the Service at any time.

18.2 We may suspend or terminate access if you materially breach these Terms, create risk for other users, or use the Service unlawfully or abusively.

18.3 If an account feature exists and is closed, we will handle deletion, export, or retention of account and history data as stated in the Privacy Notice and any subscription terms.

19.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, willful misconduct, gross negligence where non-limitable, or any liability that cannot be excluded or limited under mandatory law.

19.2 Subject to Clause 19.1 and mandatory law, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from your failure to verify AI outputs before material reliance.

19.3 Subject to mandatory law, our aggregate liability for direct loss arising from free consumer use of the Service is limited to the greater of EUR 100 and any amount you paid to us for the affected feature in the twelve months before the event giving rise to the claim.

19.4 If mandatory consumer law gives you stronger rights or remedies, those mandatory rights prevail.

20.1 If you have a complaint, please contact us first at helpdesk@contentcloud.com so that we can try to resolve it.

20.2 If you are an EU consumer, you may also have access to an ADR body. For Greece, this may include the Consumer Ombudsman. Where applicable, we will tell you whether we participate in ADR and, if so, before which body.

20.3 These Terms are governed by the laws of Greece, unless mandatory consumer law in your country of habitual residence gives you stronger protection.

20.4 If you are a consumer, nothing in these Terms deprives you of any mandatory rights to bring proceedings in the courts of your habitual residence where such rights exist under applicable law.

You must not use the Service in violation of export-control laws, sanctions rules, or embargoes, or in connection with prohibited military, weapons, surveillance, or restricted end uses.

22.1 We may update these Terms to reflect legal, technical, product, or business changes.

22.2 If we make material changes, we will provide reasonable notice by app notice, website notice, email, or other appropriate means.

22.3 If you do not agree to the changed Terms, you must stop using the Service.